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Our customer service is available Monday to Saturday from 10 hours to 18 hours (excluding holidays). Tel. : + 33 6 62 53 10 03 or email email@example.com to meet your requests.
This site is operated by www.laboutiquedulievre.com company, having its registered office at 2, rue Arthur Brière- 75017 PARIS (France) and registered with the register of commerce and companies of Paris under number 499 635 522 00018.
The present general conditions of sale apply to all the orders placed with the www.laboutiquedulievre.com company for the whole of the articles and services proposed by the www.laboutiquedulievre.com site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of www.laboutiquedulievre.com implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.
www.laboutiquedulievre.com reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of www.laboutiquedulievre.com are those accepted by the Customer at the time of placing the order.
Article 1: Integrality
The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions www.laboutiquedulievre.com is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.
Article 2 : Object
The present General Conditions have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by www.laboutiquedulievre.com company to the Customer, from the order to the delivery, including payment and the use of services made available by www.laboutiquedulievre.com
Article 3 : Field of application
The present General Conditions govern the sale of the products on the day of the placing of the order by the customer. They apply to all modes of placing of orders proposed by, www.laboutiquedulievre.com whether the order is placed by Internet or telephone.
Article 4 : Order
Capacity to enter into contract
Every Customer of www.laboutiquedulievre.com company declares that he has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority and not to be protected within the meaning of article 488 of the French Code Civil.
www.laboutiquedulievre.com reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.
Acceptance of the Conditions by the Customer
The present Conditions can be read directly on the www.laboutiquedulievre.com site. On simple request of the Customer, they can also be sent by electronic mail.
The act of the Customer's ticking the box "I accept the general sales conditions", before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the extreme cases envisaged under the present general sales conditions under the paragraph "right of retraction". The Customer accepts by this act to having read and understood the present Conditions and to accept them.
The purchase by telephone also implies the acceptance of these Conditions which he recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.
Placing of an order
The individual Customer can place his order at www.laboutiquedulievre.com by Internet 24 hours a day, 7 days a week,
The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:
- Clearly identify the products selected with the options of colors, sizes,… indicated on the www.laboutiquedulievre.com site.
- Indicate the quantities requested.
- Identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online.
- Indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc).
- Indicate the selected mode of delivery.
- Finally, indicate the selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with www.laboutiquedulievre.com in a firm and final manner.
Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below.
In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.laboutiquedulievre.com
Confirmation of order
An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides on www.laboutiquedulievre.com The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
Following of the order
The Customer can at any moment check the status of his order by consulting the heading "My account" on www.laboutiquedulievre.com This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverers' Internet interface. www.laboutiquedulievre.com thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. www.laboutiquedulievre.com endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the sales department of www.laboutiquedulievre.com in order to be informed of the stage of his order.
Proof of the order
The computerized registrations, preserved in the information processing systems of www.laboutiquedulievre.com company under reasonable conditions of security, will be regarded as the evidence of the communications, the orders and the payments that have taken place between the parties.
The filing of the purchase orders and the invoices is carried out on a reliable and durable support which can be produced as proof.
Article 5 : Information on the products
Characteristics of the products
The information, characteristics, photographs and graphics presented on the sites or in the emails sent by www.laboutiquedulievre.com are given only on a purely indicative basis and for the major part are given by the suppliers. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of www.laboutiquedulievre.com
www.laboutiquedulievre.com will make its best efforts to ensure that the photographic representation of the products on the www.laboutiquedulievre.com site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product.
www.laboutiquedulievre.com will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. www.laboutiquedulievre.com cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.
Availability of the products
www.laboutiquedulievre.com is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, www.laboutiquedulievre.com is committed to informing the Customer as quickly as possible.
www.laboutiquedulievre.com reserves the right to modify the selection of products according in particular to the constraints imposed by its suppliers. Availability can vary during the same day according to the level of sales. www.laboutiquedulievre.com carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by telephone and email.
The unavailability of a product is mentioned on the product page concerned or in the shopping basket summary. Thus, Products may appear with the mention of delivery times, such as "in stock" or "immediate", "4 to 8 days", "1 to 2 week", "4 to 6 weeks", "Product not available" etc.
Delivery times indicated in the product page details are estimated times when the product(s) are not available in www.laboutiquedulievre.com stocks. They may thus be susceptible to variations for which the Customer will be informed by www.laboutiquedulievre.com in his order confirmation in the event of a minor delay or by email in the case of a more prolonged delay.
If www.laboutiquedulievre.com cannot obtain an ordered product from its suppliers, the company will notify the customer of the expected delay by email. The Customer in turn can either ask for the cancellation of the order with a refund of payment within 30 days, or the exchange of the product not available for another product. No cancellation penalty will be applied for such an order cancellation. No cancellation compensation (other than the full repayment of the Order) can be demanded, such an unavailability having resulted from a delay in updating this unavailability.
www.laboutiquedulievre.com cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires.
Article 6 : Prices
Prices are indicated in Euros and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer. On an indicative basis, the prices on the site also appear in dollars and pounds sterling, but the price to be paid is in Euros and is systematically indicated in a clear way before the confirmation of the order.
Since the prices charged by www.laboutiquedulievre.com suppliers are in constant evolution, the prices posted on the site are also likely to be modified constantly.
The prices do not take account of delivery charges, gift wrapping, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.
The prices take into account the French VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application. However the prices cannot be modified once the Customer has placed his order. In the same way, if one or more taxes or contributions, in particular environmental tax is suddenly created or modified, whether it rises or falls, such a change will be reflected in the selling price of the articles present on the www.laboutiquedulievre.com site.
Article 7 : Payment
Means of payment
The Customer can pay his order online by bank card: Carte Bleue, Visa and Eurocard / MasterCard. The Customer guarantees www.laboutiquedulievre.com company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order.
www.laboutiquedulievre.com uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via PAYPAL which alone receives the banking information provided on the site at the time of the payment.
www.laboutiquedulievre.com reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment.
www.laboutiquedulievre.com company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.
Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by fax or email to www.laboutiquedulievre.com company. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 day following the placing of the order, the order will be considered to be automatically cancelled.
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by www.laboutiquedulievre.com does not act as an invoice. The Customer has the original of the invoice in his online account. The invoice does not come with the parcel.
www.laboutiquedulievre.com preserves an electronic example of each invoice.
In the case of a delivery to an address different from the billing address, the invoice for orders is only ever available in the Customer's online account.
Transfer of property
www.laboutiquedulievre.com remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.
Article 8 : Delivery
The geographical area of delivery for items from the www.laboutiquedulievre.com boutique is as follows:
◦ Metropolitan France, Corsica, Monaco;
◦ DOM TOM
◦ Rest of the world
Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to www.laboutiquedulievre.com. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.
www.laboutiquedulievre.com cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).
Orders placed online via the www.laboutiquedulievre.com site are dealt with each day from Monday to Friday, except public holiday. www.laboutiquedulievre.com does its utmost to treat and dispatch any order received before 13 am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.
www.laboutiquedulievre.com informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.
Transport times depend on the transporter( post office) chosen by the Customer and the place of delivery.
www.laboutiquedulievre.com informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication (for Metropolitan France) at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.
www.laboutiquedulievre.com informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.
Delivery methods in Metropolitan France
- Standard delivery by Colissimo (usual delivery time of 48h-72 h):
This method of delivery makes it possible for the Customer to receive his parcel within 48 hours as from dispatch thanks to La Poste and the expert Colissimo service (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Saturday morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.
The parcel is dealt with by La Poste and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to www.laboutiquedulievre.com which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.
Each order is packed with great care in an organic cotton bag bearing the image of our house.
Responsibility of the Customer to check parcels upon reception
www.laboutiquedulievre.com reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as www.laboutiquedulievre.com company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by www.laboutiquedulievre.com .
Delays in delivery related to the transporter
In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the French post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact www.laboutiquedulievre.com Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel.
The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify www.laboutiquedulievre.com by email firstname.lastname@example.org can take the necessary measures as quickly as possible.
Article 9 : Right of retraction, return and exchange
www.laboutiquedulievre.com wishes, to ensure total satisfaction of its customers
Under the distance selling (without the simultaneous physical presence of the parties), the customer according to Article L. 121-20 of the French Code of consumption within seven days to exercise its right of withdrawal without having to pay penalties, except for cost of return. This period starts from the date of receipt of goods by the customer. This right of withdrawal is valid on all items off the site www.laboutiquedulievre.com sales and promotions and those relating specifically stated otherwise.
Any exchange of goods are subject to prior approval from us.
The request for return can be made by mail directly to the following address
Please contact with our after-sales service: email@example.com
- Specifying all the information about your order (your contact details, date and reference, and the reason for your return)
www.laboutiquedulievre.com is required to refund the sums paid by the customer, excluding shipping and returns. Repayment is due within 30 days by credit card. Please kindly note that we do not accept packages with postage due.
www.laboutiquedulievre.com suggests the customer to make a return of its products colissimo provided with a recommendation or additional insurance in the market value of products, guaranteeing, as appropriate, compensation for products up their actual market value in case of theft or lost of the goods. In all cases, the return is made to the customer's risk. It is for the customer to keep any evidence of return.
Returns must be intact, in perfect condition for resale in their original packaging. It should not have been worn or used, or have suffered any damage, it is in a state of perfect cleanliness. Any product that is damaged, incomplete, or whose original packaging is damaged, will be refunded or exchanged.
Article 10 : Guarantees
In accordance with article 4 of the decree n°78-464 of March 24, 1978 of French law, the present provisions cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all consequences of the hidden defects of the item being sold.
The Customer is expressly informed that www.laboutiquedulievre.com company is not the producer of the products presented within the framework of the www.laboutiquedulievre.com website, as defined by the French law n°98-389 of May 19, 1998 and relating liability for defective products.
Consequently, in the event of damage caused to a person or a good by a defect of the product, only the producer of this product can be held responsible by the Customer, on the basis of the information appearing on the packaging of the aforementioned product. Moreover, the company stresses that the products, services and information proposed by www.laboutiquedulievre.com do not in any way substitute for constant vigilance by adults.
www.laboutiquedulievre.com cannot be held responsible in the event of the non-respect of legislation in the country where products are delivered. It is the responsibility of the Customer to check with local authorities the legality of importing and using the products and services being ordered.
Article 11 : Responsibility
The products on offer confirm to French legislation in force and applicable to norms in France.
www.laboutiquedulievre.com cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order. www.laboutiquedulievre.com cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties.
Hypertext links may send out to other sites than that of the www.laboutiquedulievre.com site. www.laboutiquedulievre.com refuses any all responsibility if the contents of these sites contravene any laws or rules in force.
Article 12 : Force majeure
Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control.
Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts.
The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it.
The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued.
If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party.
Force majeure, as well as what is defined by the tribunals of the French courts, will be considered to include the following:
- all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, - breakdown of telecommunications or network works not under control of the Customer.
Article 13 : Personal data
Visitors or Customers of the www.laboutiquedulievre.com site have a constant right of access, modification, correction and suppression of the data which relate to them in application of article 34 of the French "data-processing & freedoms" law of January 6, 1978.
At the time of customer inscription or ordering, or within the framework of other specific operations, www.laboutiquedulievre.com invites Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to stay informed of its exclusive sales. At any time, the Visitor or Customer can modify his subscription through his personal account, or through the hypertext link appearing at the bottom of the offers received by email.
www.laboutiquedulievre.com is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay.
www.laboutiquedulievre.com may also invite its Visitors or Customers to receive promotional offers from its partners. For commercial purposes, www.laboutiquedulievre.com can also share with its trade partners the identity and the coordinates of its Users or Customers, only insofar as they have accepted the disclosure of their personal data. The Users and Customers can modify their choices on the www.laboutiquedulievre.com site at any time.
www.laboutiquedulievre.com uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course. www.laboutiquedulievre.com informs its Customers that the processing of these personal data was the object of a declaration to the French CNIL under number XXXXXX.
Article 14 : Intellectual property
The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds… including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason and conforming with the provisions of the French Code of Intellectual Property, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by www.laboutiquedulievre.com. Any total or partial reproduction of the www.laboutiquedulievre.comcompany catalogue is strictly prohibited.
Any person having an Internet site wishing to place on his site a simple link directly to the www.laboutiquedulievre.com site must request authorization from www.laboutiquedulievre.com. An authorization given by www.laboutiquedulievre.com will not constitute an implicit agreement of affiliation and will not be in any case given on a permanent basis. By simple request from www.laboutiquedulievre.com, this link will have to be removed.
Article 15 : Entirety of Conditions
A change of legislation, regulation or a decision of the court rendering invalid one or more clauses of these general sales conditions will not affect the general validity of these Conditions. Such a change cannot in any way make it possible for the Customer not to observe these general sales conditions.
If a condition is not explicitly mentioned, it will be regarded as conforming to usage in the sector of mail order sales by companies based in France.
Relations between www.laboutiquedulievre.com company and the Customer are controlled exclusively by the present conditions at the exclusion of any other condition appearing on the www.laboutiquedulievre.com site.
Article 16 : Duration and application
The present Conditions apply throughout the time of all online services offered by www.laboutiquedulievre.com company. They can be modified at any time by www.laboutiquedulievre.com. The Conditions applicable are those in force on the date of the registration of the order.
Article 17 : Territoriality and applicable law
The sale of products of www.laboutiquedulievre.com E company are subject to French law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between www.laboutiquedulievre.com and the Customer, even in the event of a plurality of defendants, will be, in the absence of mutual agreement, the exclusive competence of the tribunals of Paris.